1. Delivery charges
Delivery charges for our online shop are based on product volume and weight, in accordance with the current rates of the postal service and our carriers.
|
Delivery charges |
Free delivery |
| Delivery to mainland France (collection point or home delivery) |
8,50 € |
on purchases of 50 € or more |
| Delivery in Europe (home delivery) |
11,50 € |
on purchases of 60 € or more |
For any order over 10kg, please email sales@les-terres-blanches.fr with the details of your order and the delivery address so that we can provide a quote including delivery costs.
2. Delivery times
Orders are prepared within 1 to 3 days of order confirmation, subject to product availability. If one or more items are no longer available and this is not indicated on the product page, the Customer will be notified by email or telephone, and LES TERRES BLANCHES will offer the customer either a refund or the option to wait until the product is back in stock. Average delivery times for France and Europe are 3 to 6 working days.
Delivery times are stated as accurately as possible in working days but depend on supply and transport availability. If the product has not been delivered 30 days after the estimated delivery date, the sale may be cancelled at the customer’s request, and the customer may obtain a refund of amounts already paid, excluding any compensation or damages (see Article L 121-20-3 of the French Consumer Code).
3. Shipping
Orders placed on the LES TERRES BLANCHES online shop can only be shipped to the destinations offered. For shipping enquiries outside Europe, please contact sales@les-terres-blanches.fr
4. Product return conditions
The Customer has a statutory period of fourteen (14) days from receipt of the order to notify LES TERRES BLANCHES of their intention to return a product and the reason for the return.
Products must be returned intact in their original packaging, with any accessories and documentation, in perfect condition for resale and with the relevant order number indicated. The product must be sent back in suitable packaging. Any product that is damaged, opened, incomplete or missing, or whose original packaging has been damaged, will not be refunded or exchanged. Return shipping costs are borne by the customer.
- Orders in France should be returned to the following address:
LES TERRES BLANCHES
Les sporades
500 Allée des Terriers
Les Terriers Nord
06600 Antibes
France
- Orders in Portugal and the rest of Europe (excluding France) should be returned to the following address:
LES TERRES BLANCHES UNIPESSOAL LDA
Avenida Eng. Duarte Pacheco Amoreiras
Torre 2-16 A
1070-102 Lisbonne
PORTUGAL
